Why Medallia
Why Medallia
Learn how partnering with us can transform your business — for both customers and employees.
Success Stories
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Enterprise-Grade Platform
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World-Class Service
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AI Leadership
Follow our AI experience innovations
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Improve the world beyond your own
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Platform
Medallia Platform
Explore how experiences come together in one powerful platform.
Comprehensive Feedback Capture
Collect every signal for more meaningful data
Administration
Run complex, global programs with self-service
Role-Based Reporting
Close the loop and drive action quickly
AI & Analytics
Uncover essential insights from every interaction
Integrations
Easily share data across systems and teams
Pricing
Expand your program with flexible pricing
Enterprise-Grade Security
Keep your business data safe and compliant
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Whitepaper
Accenture and Medallia: Breaking the Code — Customer-Driven Learning and Innovation
The best-performing companies use customer feedback to fuel learning and innovation. This research reveals the formula for doing it well.
To better understand the specific practices that customer-driven innovators use to anticipate, act on, and adapt to the changing expectations of a more empowered consumer, Accenture and Medallia surveyed 450 senior customer experience and marketing executives across the US, Canada, UK, Germany and Australia. Our research suggests that customer-driven innovators—companies that both enhance and learn from the customer experience—have three main competencies that allow them to consistently deliver greater customer value. Read the whitepaper to find out what these three competencies are and how to achieve them.